Terms of Sale

DANA GLOBAL TRADE DMCC, a UAE free zone company licensed by Dubai Multi Commodities Centre under licence DMCC-873201, is the seller and contracting party. Registered address: Unit 506, Fortune Tower, Plot JLT-PH1-C1A, Jumeirah Lakes Towers, Dubai, United Arab Emirates. Contact: maisondanore@gmail.com; +7 (969) 999-96-68.

The website presents jewellery and indicative information and invites clients to make an enquiry. Adding an item to the selection or sending a request is not a purchase, reservation or acceptance by the Seller. No payment is processed on the website.

A binding sale arises only when the Seller issues a written quotation, order confirmation or agreement setting out the final specifications and price, the client accepts it, and any required deposit is received and cleared.

Pieces are made to order in 18K gold and may feature natural diamonds, gemstones or pearls. The written order confirmation governs the metal, colour, dimensions, size, stones, certificate, finish and other specifications.

Photographs, videos, renders and screen colours are illustrative. Natural stones are individually formed and may vary in colour, inclusions, weight and proportions. Hand-finishing may create minor differences that are not defects when the piece conforms to the approved specification.

Prices are available on request. The final written quotation reflects the approved design, stone selection, gold price, size, taxes, delivery, insurance and destination requirements. The price becomes fixed only for the validity period stated in the quotation and after timely acceptance and deposit.

Prices advertised to UAE consumers include UAE VAT where applicable. The final invoice will identify applicable tax in accordance with UAE law. For deliveries outside the UAE, import VAT, customs duties, brokerage and local charges are payable by the client unless the written agreement expressly states otherwise.

The client must check all names, inscriptions, measurements, ring size, drawings, stone details and delivery information before written approval. Changes requested after approval may affect price and timing and require a revised confirmation.

The Seller may decline an enquiry before contract formation, including where a stone or material is unavailable, the price is erroneous, delivery is not feasible, or legal and compliance requirements cannot be completed.

A deposit of 20% normally confirms an order. The remaining balance and permitted method of payment—bank card or cash by arrangement—will be stated in the written agreement. Production and release of the piece may be suspended until cleared funds are received.

Once sourcing or production has begun, the deposit is applied to committed materials and work and is not refundable for a change of mind, except where required by mandatory law or where the Seller materially breaches the agreement.

The Seller may request identification, contact details, beneficial-owner information, source-of-funds information or other documents required for anti-money-laundering, sanctions, fraud-prevention, customs or regulatory compliance. An order may be delayed, rejected or cancelled where legally required or where satisfactory checks cannot be completed.

The usual production estimate is 2–3 weeks from cleared deposit and final written approval. This is an estimate unless expressly guaranteed in writing. Stone sourcing, client changes, testing, certification, customs, force majeure or other circumstances outside reasonable control may extend the schedule; the Seller will communicate a material delay.

Delivery is arranged individually by a specialist courier. Delivery, insurance, duties and related charges are borne by the client unless the written agreement states otherwise. The client is responsible for accurate delivery information, availability to receive the parcel and import formalities at destination.

Risk passes on documented delivery to the client or authorised recipient. Title remains with the Seller until full cleared payment. Any visible parcel damage or shortage should be recorded with the courier and reported within 48 hours; this notice period does not remove mandatory rights relating to hidden defects or non-conformity.

Made-to-order, resized, engraved or otherwise personalised pieces cannot normally be cancelled, returned or exchanged for change of mind once sourcing or production has begun, to the extent permitted by applicable law. Before production begins, any cancellation and deduction of non-recoverable costs will be confirmed in writing.

Nothing in these terms limits a client’s mandatory remedies for a defective, unsafe, misdescribed or non-conforming product. The Seller will assess the piece and, as applicable, repair, replace, adjust the price or refund in accordance with mandatory law and the circumstances.

Manufacturing workmanship is covered for one year from delivery, together with the care services stated on the warranty card. Cleaning, ring-size adjustment, setting inspection and repair assessment may be provided during that period subject to feasibility and the written service conditions.

The warranty does not cover normal wear, scratching, accidental impact, loss, theft, misuse, chemical or heat damage, failure to follow care instructions, or work performed by a third party. These exclusions do not limit mandatory consumer rights.

The client receives the applicable invoice or receipt, product certificate, stone certificate where specified, and warranty card. GIA or HRD documentation is supplied only for stones expressly identified as independently certified in the written order confirmation.

Contact and order information is used to answer enquiries, prepare quotations, perform the contract, arrange delivery, provide service, prevent fraud and meet legal obligations. It is handled under the Privacy Policy. Transactional communication may take place by email, telephone, WhatsApp or Telegram; marketing requires a separate lawful basis or consent where applicable.

To the extent permitted by law, neither party is responsible for delay caused by events beyond reasonable control. The Seller does not exclude liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer remedies.

These terms and each sale are governed by the laws of the United Arab Emirates and applicable laws of the Emirate of Dubai. The parties will first try to resolve a complaint promptly through Customer Care. Subject to any mandatory consumer forum rights, the courts of Dubai have jurisdiction.

Arabic and English versions are made available for UAE clients, with a Russian translation for convenience. The signed quotation or order agreement governs the commercial specifications. If any clause conflicts with mandatory law, that law prevails and the remaining clauses continue to apply.

The terms in force on the date of the written order confirmation apply to that sale. Updated website terms do not retrospectively change an existing signed agreement.